TM
Techwitch M

1 reviews | Active since Sept 2016

29 Sept 2016, 09:10

*******s!

<p>For the last 3 months ive spent over R5000.00 on data and airtime. Every second week I'd call mtn's customer service and get told to switch off sync,location,etc on my smart phone or I'd be told its my browser thats consuming my data.</p> <p> </p> <p>Nothing on my mobile has changed before 3 months, I'm on a wifi network 10hours a day and the rest of the day my data is switched off(sleeping)</p> <p>I have two apps downloaded on my mobile(whatsapp& mymtn) and disabled the rest of my applications that comes with my andriod device, excluding 1 browser, andriod required apps. All apps are restricted in the back end and still after i wake up i have 24kbs of data left from my 1GB purchase.</p> <p> </p> <p> </p> <p>This nearly happens everyday! </p> <p> </p> <p>For the last month I've monitored my day to day data usage and can confirm that the mymtn app does not calculate correctly.</p> <p> </p> <p>I make sure each day to dail*141*5# and select opt 2 to see if there are any subscriptions and there's none.</p> <p> </p> <p>So mtn, who's ripping who off?</p> <p> </p> <p>I've been a client for 12 years and i think its time for MTN to Fall!!!!</p> <p> </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply14 Oct 2016, 07:21
Official

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please note that and escalataion has been sent to our Pre-paid division to assist with a detailed breakdown on usage for data and airtime. A call back will be done today advise on request.

We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Kind regards

Kevin.

Best regards,