1 reviews | Active since Jan 2014
*******, ******s
I have had it and am considering Cell C buy out. My contract states R248.99 per month. That is a fixed amount, for the few months R625.98, R625.99, R517.20, etc etc you don't need to be a rocket scientist to figure out that I'm the one getting it in the ass here! I can't afford to drink whiskey because of this. After numerous calls to highly intellectual individuals at the call center like Lindiwe who tells me R248.50+R90= R413.99 #$%%##%^<br> All customer service consultants say that they will fix it and it never is. I want to pay R219 per month like what I signed for!! Not a cent more, certainly not R400 more. Come on fix this, pay me a few thousand back that you overcharged me and then keep it at R219 as signed on a legally binding contract! Yes I am ****ed off! PS call me between 12:15 and 14:15 thats the only time I'm available in the week. Free all weekend!<br>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that a credit of R104.39 was passed on 2015-08-06 for the invoice dated 2015-07-01. A billing query has been logged for the invoice dated 2015-08-01 to be investigated, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that a credit of R104.39 was passed on 2015-08-06 for the invoice dated 2015-07-01. A billing query has been logged for the invoice dated 2015-08-01 to be investigated, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,