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Palesa M

1 reviews | Active since Apr 2012

04 Apr 2019, 08:25

Rip-off provider

MTN is just a bad service provider, *******s nje, I am a top up contract customer and used to have 350mb then upgraded to 2Gb but that doesn't even last 2 weeks then I have to constantly top up with data and airtime which doesn't seem to last once your package is finished, I spend more on top ups than the actual contract which is annoying because I don't even use all these social media stuff, only WhatsApp and the airtime is worse as I have bought R120 (R30 x 4) in one day because it was so quick to say "one minute remaining", prepaid seems to have better cheaper options (voice and data) sifelani being on contract if it's cheaper to be on prepaid instead, top up contract doesn't have special offers, why don't we get benefits yet you get more out of us? The only reason I took a contract was mainly for the phone so now I am eagerly waiting for my contract to end. I will NEVER get an MTN contract nxa so stop asking me to upgrade, it will not happen.

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Replies (2)
MTN South Africa
MTN South Africa's reply05 Apr 2019, 12:42
Official
Good Palesa 

MTN has various contract packages designed to suit your need as a customer.  When choosing a phone or a contract package, customers need to look at the service offerings which are the minutes and data and sms and decide if it would be applicable to your need as a customer. 

You are on a  TOPUP package which still allows you to be in control of your spend and usage. 

Please note that it is not our intention to displease you. 

We sincerely hope that the above is in order and that we are able to restore your faith in us.

Warm Regards 
Renall Chetty
Complaints Management Team 

Best regards,

PM
Palesa M's update08 Apr 2019, 15:02
Reviewer Update
You are missing the point, being on contract has less benefits and more expensive than being on pre-paid therefore your "solution" only wants more money out of me, I took this contract based on what I was spending previously but it's like the data and airtime are rigged when on contract. I have no faith in you anymore, just waiting for the contract to end, why can't you treat top up as prepaid once package is depleted, if I could buy WhatsApp data only I would not require anymore data purchases, we don't even have those weekly MTN offers because your intention is to insure you get money out of us as much as you can while on contract.