******* Policy and service!
<p>I'm totally ****ed off with this MTN "Reserve"policy. My airtime and data just magically disappears! This is BS! Mtn feels they can "reserve" my money with zero consent! Reboot my device, then my airtime and data is depleted! I want my money back!</p> <p>I will definitely be changing my service provider too.</p>
Thank you for your post.
We are sorry for the inconveniences that you experienced as a result of this.
Please be advised that the enhancement has been developed to indicate that there are multiple internet sessions running on your device which you did not close/logout from. In such an event, please minimize the number of applications running or turn the flight mode off and on again or reboot the device. As per system record we note that on the 26-09-2019 your airtime and data bundles depleted due to multiple applications running.
Please always ensure that you do not have multiple internet connection running at same time. You may contact the data support desk 1555 (free from mtn sim card) or *** ( from a different service provider) in order to get assistance on how to check and close the multiple applications on the your handset.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are sorry for the inconveniences that you experienced as a result of this.
Please be advised that the enhancement has been developed to indicate that there are multiple internet sessions running on your device which you did not close/logout from. In such an event, please minimize the number of applications running or turn the flight mode off and on again or reboot the device. As per system record we note that on the 26-09-2019 your airtime and data bundles depleted due to multiple applications running.
Please always ensure that you do not have multiple internet connection running at same time. You may contact the data support desk 1555 (free from mtn sim card) or *** ( from a different service provider) in order to get assistance on how to check and close the multiple applications on the your handset.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels
Regards
Nompumelelo
REQ:***