1 reviews | Active since Nov 2010
******* on Contract
My monthly bill is R549, received a bill this month of R969, when i took my contract it came with extra data & mtn to mtn minutes valid for 12 months, what mtn does not say is that we must call in after 12 months to cancel this but if something is only valid for 12 months then it should have been automatically cancelled, if every customer gets billed this difference of R420 then queriesthe bill then its there loss, MTN does not even send a sms a month before to say that this will be ending and to contact mtn to cancel, really frustrating and disappointed in MTN. Customers do not have money to waste MTN.
Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
Below is an extract of the T&C's of cancellations that was taken from all contract given to our clients.
2. CONTRACT STARTING DATE, RENEWAL AND CANCELLATION
2.1 This Contract will start on the date of Activation of a SIM Card issued to you by MTN SP (“commencement date”) and will, subject to clause 7 below, continue for the Initial Contract Period.
At the end of the Initial Contract Period this Contract will continue automatically on a month to month basis, unless renewed by you in writing, or cancelled:
2.1.1. by you, at the end of the Initial Contract Period or a Contract Renewal Period, as the case may be, by giving to MTN SP a written notice (not via SMS) of cancellation not less than 1
(one) calendar month and not more than 3 (three) calendar months before the end of the Initial Contract Period or Contract Renewal Period, as the case may be; or
2.1.2. by MTN SP, if it chooses to do so, immediately on written notice to you; or
2.1.3. by MTN SP, immediately on written notice to you, if the sub-license issued by the Operator in terms of which MTN SP is authorised and empowered to give you access to the Network
Services, is cancelled for whatever reason.
2.2. If this Contract is cancelled early for whatever reason (i.e. cancellation before the end of the Initial Contract Period or Contract Renewal Period as the case may be), then you will become
liable to pay to MTN SP all amounts owing by you in terms of this Contract, whether or not those amounts are due at that time. These cancellation charges are clearly explained to you
below. MTN SP may change these charges on written notice to you. The changes will be effective from the date specified in that notice.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
Below is an extract of the T&C's of cancellations that was taken from all contract given to our clients.
2. CONTRACT STARTING DATE, RENEWAL AND CANCELLATION
2.1 This Contract will start on the date of Activation of a SIM Card issued to you by MTN SP (“commencement date”) and will, subject to clause 7 below, continue for the Initial Contract Period.
At the end of the Initial Contract Period this Contract will continue automatically on a month to month basis, unless renewed by you in writing, or cancelled:
2.1.1. by you, at the end of the Initial Contract Period or a Contract Renewal Period, as the case may be, by giving to MTN SP a written notice (not via SMS) of cancellation not less than 1
(one) calendar month and not more than 3 (three) calendar months before the end of the Initial Contract Period or Contract Renewal Period, as the case may be; or
2.1.2. by MTN SP, if it chooses to do so, immediately on written notice to you; or
2.1.3. by MTN SP, immediately on written notice to you, if the sub-license issued by the Operator in terms of which MTN SP is authorised and empowered to give you access to the Network
Services, is cancelled for whatever reason.
2.2. If this Contract is cancelled early for whatever reason (i.e. cancellation before the end of the Initial Contract Period or Contract Renewal Period as the case may be), then you will become
liable to pay to MTN SP all amounts owing by you in terms of this Contract, whether or not those amounts are due at that time. These cancellation charges are clearly explained to you
below. MTN SP may change these charges on written notice to you. The changes will be effective from the date specified in that notice.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,