vN
vuyiswa N
1 reviews | Active since Jul 2015
18 Feb 2016, 17:58
******* horrible service
Mtn is ripping it's customers off my airtime just dissapeared from using the Internet but the data is still there this happens all the time the customer services line is even worse the agents drop the phones on people this is a horrible network I'm so fed up with the horrible service
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Replies (1)
MTN South Africa's replyOfficial
23 Feb 2016, 11:02Hello vuvu03,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, you were charged for internet usage. Kindly be advised that you had multiple internet sessions that were running on your device hence you were also charged on the airtime. To minimize charges on your device you will need to restrict background running applications and disable mobile data when you are not using the internet.
Please note that besides internet usage your handset can also generate charges via upgrading of data applications and automatic running of same.
We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.
Kind Regards
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, you were charged for internet usage. Kindly be advised that you had multiple internet sessions that were running on your device hence you were also charged on the airtime. To minimize charges on your device you will need to restrict background running applications and disable mobile data when you are not using the internet.
Please note that besides internet usage your handset can also generate charges via upgrading of data applications and automatic running of same.
We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.
Kind Regards
Zukiswa
REQ:***
MTN South Africa's reply23 Feb 2016, 11:02
Official
Hello vuvu03,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, you were charged for internet usage. Kindly be advised that you had multiple internet sessions that were running on your device hence you were also charged on the airtime. To minimize charges on your device you will need to restrict background running applications and disable mobile data when you are not using the internet.
Please note that besides internet usage your handset can also generate charges via upgrading of data applications and automatic running of same.
We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.
Kind Regards
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, you were charged for internet usage. Kindly be advised that you had multiple internet sessions that were running on your device hence you were also charged on the airtime. To minimize charges on your device you will need to restrict background running applications and disable mobile data when you are not using the internet.
Please note that besides internet usage your handset can also generate charges via upgrading of data applications and automatic running of same.
We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.
Kind Regards
Zukiswa
REQ:***