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A month ago I requested my debit order to be changed. This month I got hit 2x. On the old debit order date and the new one. I have been trying since 7/06/21 to resolve this matter without any luck. The frustrating part is having to explain myself every time on the phone and via email. The consultants don't read the entire content on the emails or the notes on the account. Yesterday I was told that a credit was passed and today I saw that another debit order was processed instead of the said credit. We are being treated as unimportant beings and they will continue to do as they please. Furthermore, we are charged for airtime/ data and SMS's that expire and are resold!!