IR
Ian R
1 reviews | Active since Nov 2010
21 Apr 2017, 13:59
Rip-off continues
<p>MTN admit to owing me a refund but fail to pay the funds. They just seem to not care about their financial mismanagement. See my previous posts</p>
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Replies (2)
MTN South Africa's replyOfficial
23 Apr 2017, 22:42Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***5
Best regards,
MTN South Africa's reply23 Apr 2017, 22:42
Official
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***5
Best regards,
IR
Ian R's updateReviewer Update
30 Apr 2017, 07:08Unfortunately another billing month has juat passed and the credit was not passed. MTN is purpose fully de*****ing customers. Small amounts on each customer adds up to big *****. Even were they to pay eventually the interest is vast. I will now pass this on to the public protector.
IR
Ian R's update30 Apr 2017, 07:08
Reviewer Update
Unfortunately another billing month has juat passed and the credit was not passed. MTN is purpose fully de*****ing customers. Small amounts on each customer adds up to big *****. Even were they to pay eventually the interest is vast. I will now pass this on to the public protector.