sM
sicelo M

1 reviews | Active since Feb 2015

13 Feb 2015, 21:42

******* by MTN contract

By the time I took a contract we had an understanding that on their Mycall I will receive R200 worth of airtime, 200mb of data, free BIS, and a free phone (Blackberry 9720) worth R2500 at the time. The subscription was to be R259.00. They never told me that I will pay a flat rate of R2.89c per call, be it an On or Off pick call, Missed call or un-answered call, otherwise I could not have taken it. Now the bill is always so high even after making less calls and most of my calls are on the ck and Weekends. R2.89c is ridiculous and the rates I paid in 2000 when I bought my first phone. When I enquire about it the just said it is not their problem that I did not get enough information, and that the free bundles of R200 were withdrawn from my contract after I took it. My bill is now at R800 and they refuse to get me off the contract saying I must pay for the phone that the gave me(a phone that they could Not repair) when it became unusable due to internal technical problem. They said it is more expensive to repair it than a new phone, even though it was still under 2year warrantee. They are really off on calls and changed the contract terms without consulting me. I need help with them

0
Replies (1)
MTN South Africa
MTN South Africa's reply25 Feb 2015, 10:06
Official
Hello sicelomax,

Thank you for bringing this to our attention.

I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. With regards to your query the package can not have a BIS and a bundle at the same time.

Best regards
Mantoa
REQ:***




Best regards,