******* AND CANT SORT OUT DUE TO STRIKE

Item: MTN South Africa
Rating: 2
Author: ridwan G

I HAVE TWO DATA CONTRACTS WITH MTN TAKEN FROM THE ISTORE WHICH INCL AN IPAD AND 500MB OF DATA EACH. WHEN I SIGNED UP MY CONTRACTS I ASKED ISTORE TO PUT A LIMIT ON MY CONTRACTS WHICH THEY ADVISED THAT I NEED TO CONTACT MTN DIRECTLY FOR THIS. I PHONED MTN AND ADVISED THE CONSULTANT AS TO WHAT I REQUIRED . HE CONFIRMED THAT BOTH CONTRACTS HAVE BEEN SOFT CAPPED TO R1.00 OVER THE 500MB WHICH I WAS FINE WITH.<br> ALL WENT WELL FOR THE PAST 3 MONTHS UNTIL NOW THAT I RECIEVE A BILL FOR OVER R3000 FOR DATA USAGE!!! (EVEN THOUGH I AM SUPPOSE TO BE CAPPED)<br> I AM UNABLE TO GET A HOLD OF ANY ONE AT MTN AS THE WHOLE DAMN COMPANY IS ON STRIKE !!!<br> SERIOUSLY!!!!!

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

28 May 2015, 11:51

Hello rguman,

Thank you for your post,

We apologise for the delayed response and for any inconvenience this may have caused.

Kindly note that you are on an open contract, this means that once the provisioned data is finished you will be charged out of bundle rates. The package that you are on does not have usage limits.

Thank you
Wenzile Masina
REQ:***

MTN South Africa's reply28 May 2015, 11:51

Official