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Pastor M

1 reviews | Active since Aug 2011

04 Nov 2019, 13:37

*******

The Yellodata service is a ***** and I am appalled. I will be taking it up. When I signed up for yello data, I was informed that R129 was to be deducted from my account monthly. Suddenly on 1st Oct they deducted R524 and this month R919. I have not requested or signed up for an uncapped service this was a top up should I run out of data. Monthly I have never even had the ability to use up capped Yello data cause it finishes within 10 to 15 days. Where does this debits originate from. I demand my refund and also demand to cancel MY ACC ***2-1 with immediate effect. This is theft ungodly and ********* trade. I'm disgusted to the core and will remove my entire contract of 4 phone from MTN. Please resolve ASAP DR EUGENY MARABA ***

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Replies (1)
MTN South Africa
MTN South Africa's reply07 Nov 2019, 00:23
Official
Thank you for your post.
 
 We sincere apologized for any inconvenienced caused to you.
 
 Kindly be advised that the Yellow data bundles service is an independent company that sells data their own bundles. Note that this service is not charged to the MTN account or added on the debit order.
 
 Kindly be advised that the Yellow data deal is not connected with the MTN account F***, MTN do not bill you for this data.
 
 Please contact the Yellow data deal company for assistance with the complaint
 
 Contact details:  ***
 The email address for them:***
 
For more information you can visit the Website https://www.yellodata.co.za/faqs
 
Kind Regards,
 
Alice van der Merwe
MTN

Best regards,