wJ
wesley J
1 reviews | Active since Feb 2013
01 Sept 2015, 11:46
*******
Please explain how my service provider MTN, can quote me R1680.00 to fix my phone and when I go to Vodacom they charge me cheaper to fix the same thing,<br> MTN pathetic service as usually and now ripping people off as well.<br> <br> Handset Physical damage<br> <br> Lets not even go to there answering machine service that drop calls most times when you call in.<br> Guess Vodacom just received a new customer.<br>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
01 Sept 2015, 16:20Hello Wesley@15,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
Best regards,
MTN South Africa's reply01 Sept 2015, 16:20
Official
Hello Wesley@15,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
Best regards,