PN
Priscilla N
1 reviews | Active since May 2013
09 Jul 2017, 08:53
*******
<p>i bought 2G of data yesterday after 4pm this morning i wake up to a data depleted message. Called the call centre spoke to Lindokuhle who said it shows i used 1G yesterday n 800mb this morning funny i was not even on the internet. Checked all my data using apps not amounting to the data lost. Bring back my data you ******, mtn we slowly loosing tolerance
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MTN South Africa's replyOfficial
11 Jul 2017, 14:31Dear Priscilla,
Thank you for taking the time to communicate to us why our product did not meet your expectations.
Kindly note there is various ways on how to monitor and minimise your data usage.
You can find more information here https://www.mtnblog.co.za/smata-data/
I would also recommend checking out app called Onavo http://www.onavo.com/index.html which will monitor all your data usage from your device.
I trust you will find the above information beneficial.
Thank you again for your patience and understanding. We hope to have the opportunity to serve you again in the near future.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply11 Jul 2017, 14:31
Official
Dear Priscilla,
Thank you for taking the time to communicate to us why our product did not meet your expectations.
Kindly note there is various ways on how to monitor and minimise your data usage.
You can find more information here https://www.mtnblog.co.za/smata-data/
I would also recommend checking out app called Onavo http://www.onavo.com/index.html which will monitor all your data usage from your device.
I trust you will find the above information beneficial.
Thank you again for your patience and understanding. We hope to have the opportunity to serve you again in the near future.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,