1 reviews | Active since Dec 2014
<p>This is just pathetic service. Whenever I recharge my airtime just disapears within minutes of not making calls, my data bundles are sufficient to last me to do anything on the internet. This is a *******. I would like an explanation as to where my last recharge has gone to, this is ridiculous, I will definately make people aware of your *******. This is not the first time this happens. I am not prepared to call your call centre and wait hours for a call to be answered and receive pathetic service. I am not subscribe to any third party services. I would like a refund of all my airtime thats been lost while having data bundles. I will take this further and share it on social media and see how many other users are experiencing the same problem. If you are unable to get in contact with me via telephone I would expect an email.hoping to have a resolution to this within 24/48 hours. THIS IS A F#### *******. MTN IS BAD</p>
1 week and still no response ...pathetic service
1 week and still no response ...pathetic service
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we need full details on when the airtime was lost and how much was lost for us to investigate. Please provide us with this information by emailing *** or by contacting our Prepaid Customer Care line on 173 (free from an MTN line).
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we need full details on when the airtime was lost and how much was lost for us to investigate. Please provide us with this information by emailing *** or by contacting our Prepaid Customer Care line on 173 (free from an MTN line).
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
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