1 reviews | Active since Mar 2017
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<p>My name ids Daphne Tlhabela cell no ********** 271 i get data bundles on the 27 of each months . I have a contract with Mtn. since last month i noticved that my data was lasting for a few days, I called the call centre and i was told that background updagtes were depleteing my data i should restrict all backgroiuund apps. I received the data on the 27 April 2017 and I had 3 gigabytes, Within a day 1 gigabyte was gone the fiollowing day another gigabyte was gone and i had restricted all backgroud updates orr apps I am now left with 200 megabytes. This is a ******* from ,MTn i called yesterday and logged amn investigation on my billing </p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that our technical support team have checked the usage and the data bundles were depleted on active data sessions, reference number: SMC/***. Kindly note that you can request the detailed usage report when the invoice dated 2017-05-26 is finalized and our billing support team will be able to assist with providing the network usage report.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***7
Best regards,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that our technical support team have checked the usage and the data bundles were depleted on active data sessions, reference number: SMC/***. Kindly note that you can request the detailed usage report when the invoice dated 2017-05-26 is finalized and our billing support team will be able to assist with providing the network usage report.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***7
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to feedback on query logged on the 01 May 2017 your data bundle was used on the internet. For further investigations on which sites are depleting your data bundle please contact our Customer Care on 808 or email *** and request for the URL Report as well as the Itemised bill report to be send to you. Kindly note that you will be requested to confirm few Security questions before you can be assisted with this confidential information.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to feedback on query logged on the 01 May 2017 your data bundle was used on the internet. For further investigations on which sites are depleting your data bundle please contact our Customer Care on 808 or email *** and request for the URL Report as well as the Itemised bill report to be send to you. Kindly note that you will be requested to confirm few Security questions before you can be assisted with this confidential information.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,