SH
Sheynne H
1 reviews | Active since Jan 2018
14 Jan 2018, 15:48
*******!!!
I placed a complaint recently regarding my data. The consultant from MTN head office that got back to me last week (10.01.2018) said I would be receiving 10GB free on my router for the inconvenience. I was told it would take up to 48 hours to be loaded but I still have not received any data. He also told me that I would be receiving my monthly data on the 12th of every month. Today (14.01.2018), I received half my monthly data. I am supposed to get 20GB anytime data and 20GB night data. But I only received 10GB night data. I called the customer care line and she said my data will be on the 14th of every month and not the 12th. Also, that the 10GB is not right and she will log a query regarding this. I am being ********** by MTN. Every month nth I have had a problem with my data. I want this fixed and to have no issues again. This is getting ridiculous!!!!
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MTN South Africa's replyOfficial
15 Jan 2018, 14:17Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
We have checked your account and picked up that you have been provisioned 20GB recurring data and 10 Gb night express,please dial *141*1# to check your balances.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply15 Jan 2018, 14:17
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
We have checked your account and picked up that you have been provisioned 20GB recurring data and 10 Gb night express,please dial *141*1# to check your balances.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
SH
Sheynne H's updateReviewer Update
15 Jan 2018, 14:40If youyou take a look at the attachment I placed on my review. You would see that I opened the 40GB data deal you had running in December! I am supposed to receive 20GB night time and 20GB day time. NOT 10GB!!!! If you people can't do your jobs correctly and fix what you have caused I wI'll sue!
SH
Sheynne H's update15 Jan 2018, 14:40
Reviewer Update
If youyou take a look at the attachment I placed on my review. You would see that I opened the 40GB data deal you had running in December! I am supposed to receive 20GB night time and 20GB day time. NOT 10GB!!!! If you people can't do your jobs correctly and fix what you have caused I wI'll sue!