1 reviews | Active since Feb 2014
Last year, I received a call from a company calling on behalf of MTN offering to renew my contract as it was due to end in December 2016. The offer was for me to pay R99/m and I would get 2GB anytime data and 4GB Night express, in total, it would be 6GB on a monthly basis. This was a sim only deal and I was advised that I could contact MTN anytime if I wanted to increase my usage limit. All was well until August 2017 when I noticed that I only receive 2GB anytime data and 2GB night express, now I wonder for how long MTN has been ripping me off since I only noticed this in August. I thought I might have been mistaken and that maybe I was supposed to get 4GB monthly and not the 6GB I initially thought I was entitled to. So I went through my contract, lo and behold, it stipulates that I will get 4GB night express and 2GB anytime data for 24, in total its 6GB as per the conversation I had with d sales consultant last year. I spoke to Vanessa Mthombeni to query this today, she decided to put me on hold for 10 minutes and eventually when she did come back she offered no assistance, instead told me to call the company that contacted me for the deal since it was not an MTN employee that called but a consultant from a company CONTRACTED BY MTN or my query will never be resolved. Now why should I waste my TIME and AIRTIME trying to call a company acting on behalf of MTN? Beats me. MTN is in contravention of our contract, I want my data and an explanation of what is happening or you can terminate this contract. Telkom has a better deal anyway.
Dear Angel,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
As per the agreement we see the data package includes 2GB Anytime data and 2GB Night Express data. Will you be able to email me a copy of your contract to *** so I can review and rectify accordingly.
Looking forward to hearing from you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Angel,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
As per the agreement we see the data package includes 2GB Anytime data and 2GB Night Express data. Will you be able to email me a copy of your contract to *** so I can review and rectify accordingly.
Looking forward to hearing from you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
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