1 reviews | Active since May 2017
I do not know why MTN never takes their customers serious. The only thing they care about is making good sales, and providing the worse service ever. How does an agent call us randomly to advertise a phone, and instead i tell them i want a different phone. Then we had a agreement, and the next thing they deliver what i refused to take on my doorstep. How does one stand for such behavior? I am so disgusted, and i would't advise anyone to agree on anything or even take any contract after the two incidences i witnessed recently. Now the even bad, no one is willing to take responsibility, because when you call they take you from pillar to post. No one is willing to assist. Such bad service though. I do not want these phone, this is ****************(A rib off). I still demand what i agreed on. I do believe that their calls are recorded, at least that's what i was told.
Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
Below is an extract of MTN's return policy. If we have delivered the wrong device then follow this policy for assistance.
Returns and Refunds:
Devices must be returned to a listed MTN Store. The original invoice and packaging must be included to be considered for a refund in accordance with the MTN Online Shop policies. Your return may be considered under the following conditions:
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
Below is an extract of MTN's return policy. If we have delivered the wrong device then follow this policy for assistance.
Returns and Refunds:
Devices must be returned to a listed MTN Store. The original invoice and packaging must be included to be considered for a refund in accordance with the MTN Online Shop policies. Your return may be considered under the following conditions:
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
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