MP
Modise P
1 reviews | Active since Jun 2016
11 Dec 2016, 10:07
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<p>Story of my life...i always see my airtime and data disapearing. I loaded 25rands and bought 100mb for 15rands. Now balance its zero and left with 25mb. Can some network provider offer me a better service</p>
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MTN South Africa's replyOfficial
14 Dec 2016, 16:22Good day Modise,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note that you loaded a recharge voucher for R25 on the 2016-12-11. An amount of R4 was deducted, that was a repayment towards the MTN Xtra time that was borrowed. A data bundle was purchased for an amount of R15 which left a balance of R6. The balance was used on calls and on internet connections when the data bundle had depleted.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Best regards,
MTN South Africa's reply14 Dec 2016, 16:22
Official
Good day Modise,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly note that you loaded a recharge voucher for R25 on the 2016-12-11. An amount of R4 was deducted, that was a repayment towards the MTN Xtra time that was borrowed. A data bundle was purchased for an amount of R15 which left a balance of R6. The balance was used on calls and on internet connections when the data bundle had depleted.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Best regards,