IJ
Izak J
1 reviews | Active since Mar 2011
21 Jul 2019, 11:06
Riding the wave of pathetic service
After reporting the upgrade issue from MTN (no stock as always, yet they advertise the phone relentlessly ). I basically got an email stating they will investigate, and basically another email implying :”tough, we don’t care”. Stay away from them, there are a number of other cellphone companies with stock
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MTN South Africa's replyOfficial
23 Jul 2019, 10:08Good day
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please note that this matter was escalated to the online management team, you were contacted and advised that there is no stock of that device you are looking for. I will advise them to contact you when and advise on a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Zenetta Portia Viljoen
Complaints Management team
MTN South Africa's reply23 Jul 2019, 10:08
Official
Good day
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please note that this matter was escalated to the online management team, you were contacted and advised that there is no stock of that device you are looking for. I will advise them to contact you when and advise on a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Zenetta Portia Viljoen
Complaints Management team