Ridiculously pathetic service - just what one would expect

<p>Cancelled 2 contracts, changed banking details and email on another line, requested power of attorney to be granted and a few other things with MTN on 02 March 2016 at 9:25 with Mpho Shakana. 3 Months later NONE of the requests have been completed. MTN of course keeps taking money and if you ask Retentions and Customer care too many difficult questions they just stop answering you – or even better still : they take it upon themselves to cancel the line you DIDN’T want to cancel. If you tell them you are going to stop the debit order they threaten you with legal action. Even logging a complaint on their website doesn’t help. Each time a new consultant works on the query they assign a new “supposed” cancellation date. And heaven forbid you actually request a supervisor or somebody with a modicum of authority to contact you – that’s like asking for pennies from heaven. Ridiculous and pathetic and absolutely useless service provider</p>