1 reviews | Active since May 2015
RIDICULOUSLY HIGH DATA BILL
My bill has increased from Jun 2015 from around R1000 (which even then was ridiculous! I have WIFI and barely make calls / use sms's), slowly creeping up and up, (even though I have restricted my settings, deactivated mobile data to the point that I might as well own a brick and not a cell phone) yet I am still being billed ridiculous amounts. I waited for my ugrade in April to increase my package to counteract these ridiculous bills, I asked my husband what type of contract he is on with Vodacom as he never pays such excessive bills and he uses his phone far more than I do for business (downloads galore, phone calls in way excess of mine). I have taken as much data and call time as my husband with my new contract - 24 MTH My MTNChoice 200mins which includes R509 CHG+(S200+D300). I asked MTN if this will assist with lowering my bill, and was assisted with this package. I AM NOW PAYING IN EXCESS OF R2000 A MONTH! I WANT ANSWERS AND CREDITS! I accepted to pay R795 a month - NOTHING MORE! I know this is a MTN issue as I have friends and family also complaining about MTN and their DATA **** costs! I want this resolved! I want out of this contract! I am bitterly dissappointed with MTN!!
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your package includes 300MB data only. For the month of May your data usage exceeded 1G. Kindly note that once the 300MB has been depleted you are billed out of bundle rate. You may contact our offices or any MTN store to load a usage limit on your account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your package includes 300MB data only. For the month of May your data usage exceeded 1G. Kindly note that once the 300MB has been depleted you are billed out of bundle rate. You may contact our offices or any MTN store to load a usage limit on your account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
