DN
Denzil N
1 reviews | Active since Jul 2010
18 Mar 2016, 09:29
Ridiculously frustrating processes!!
I called to activate my new SIM on Tuesday, got an automated response saying that it will take 1-2 days to activate and I will receive an sms once activated, however I must keep my phone off during this process. ***?!<br> It is now Friday and it hasn't been activated yet so I call the number again a couple times but there is no option to speak to anyone. So I call 808, the first agent answers and says that she cannot help me cos her system is down and I must call back. She cannot transfer me to anyone. 2nd call is the same story but I ask to speak to a supervisor who says there is nothing he can do to help me. Not prepared to take my details and call me when the system is up. So MTN expects me to spend my day calling until their systems are up!!! Are you serious??!!!<br>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
24 Mar 2016, 10:29Hello Denz22N,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have tried contacting you on the number provided without any luck, phone went to voicemail. Would you kindly provide us with the number that your query relates too so that we can investigate and advise your accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have tried contacting you on the number provided without any luck, phone went to voicemail. Would you kindly provide us with the number that your query relates too so that we can investigate and advise your accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply24 Mar 2016, 10:29
Official
Hello Denz22N,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have tried contacting you on the number provided without any luck, phone went to voicemail. Would you kindly provide us with the number that your query relates too so that we can investigate and advise your accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have tried contacting you on the number provided without any luck, phone went to voicemail. Would you kindly provide us with the number that your query relates too so that we can investigate and advise your accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,