Ridiculously been charged for a phone that is still within its 1 year guarentee

<p>Blackberry Z3 (IMEI: ********** ********** 8 ) Job CArd Number: ********** </p> <p> </p> <p>This an email I sent through today, coz this is becoming reidiculous....</p> <p> </p> <p>Good day Innocentia</p> <p>I was at the store on the 07/05/2016 to bring in my phone to have a look at why it wont switch on, the lady Linda Mbalo booked my phone for repairs without asking for the proof of purchase, i then recieved sms stating that the phone has been assessed and quotation is R741.71 and if I reject it i would need to pay R330, if which i feel I should not be charged seeing that when I took this phone in it was not yet a year old and this is a MTN phone not another network provider.</p> <p>I then went in the store again on the 01/06/2016 to give Innocentia Molema my contract papers of which she advised that I was not supposed to be charged as it is with MTN Direct, but yet I am still recieving sms that I must accept to pay R741.71 or R330 rejection. I have also attached an email from your repair centre who is telling me that I must still pay even when this is not my fault, but the fault of *********** staff of MTN Store in Westgate who does not ask the proper questions and does not advise that I needed a proof of purchase.</p> <p>I need to know what is happening as this is now going on for 2 months which is unacceptable and ridiculous,.</p> <p>I need this sorted and I need my phone.</p> <p>Kind regards</p>