1 reviews | Active since May 2016
Ridiculously been charged for a phone that is still within its 1 year guarentee
<p>I have put my Blackberry Z3 on the charger to charge and when I got back the phone was off and just would not go back on it was just dead, I did not drop this phone nor was it and accident on my side. the thing is also this phone is not even a year old and its now faulty. I took it to Mtn as I got it from MTN and they sent it in to have a look at what the problem is, but now to my suprise MTN wants to charge me R741.71 to fix a phone I did not break and is not even a year old and then if I reject this amount they want to ridiculously charge me R330.00 for rejecting it. this is ridiculous. So basically what MTN is saying is that I should not charge my phone or they will charge me for is going dead on its own. seriously this is ridiculous, and I refuse to pay a cent for a phone that should still be under Guarantee and not a year old and I refuse to pay a ridiculous R330. what is MTN going bankrupt that they need to find ridiculous charges to charge people in order to make money seriously.... This needs to be sorted as I will not pay R741.71 nor R330 for something that is not my fault, then I will never buy another phone from MTN and will not even refer people to MTN. RIDICULOUS....</p>
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
May you kindly provide us with the Job Card number or IMEI number of your handset in order for us to be able investigate further with the HVRC department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
May you kindly provide us with the Job Card number or IMEI number of your handset in order for us to be able investigate further with the HVRC department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Blackberry Z3 (IMEI: *** ) Job CArd Number: ***
This an email I sent through today, coz this is becoming reidiculous....
Good day Innocentia
I was at the store on the 07/05/2016 to bring in my phone to have a look at why it wont switch on, the lady Linda Mbalo booked my phone for repairs without asking for the proof of purchase, i then recieved sms stating that the phone has been assessed and quotation is R741.71 and if I reject it i would need to pay R330, if which i feel I should not be charged seeing that when I took this phone in it was not yet a year old and this is a MTN phone not another network provider.
I then went in the store again on the 01/06/2016 to give Innocentia Molema my contract papers of which she advised that I was not supposed to be charged as it is with MTN Direct, but yet I am still recieving sms that I must accept to pay R741.71 or R330 rejection. I have also attached an email from your repair centre who is telling me that I must still pay even when this is not my fault, but the fault of *********** staff of MTN Store in Westgate who does not ask the proper questions and does not advise that I needed a proof of purchase.
I need to know what is happening as this is now going on for 2 months which is unacceptable and ridiculous,.
I need this sorted and I need my phone.
Kind regards
Blackberry Z3 (IMEI: *** ) Job CArd Number: ***
This an email I sent through today, coz this is becoming reidiculous....
Good day Innocentia
I was at the store on the 07/05/2016 to bring in my phone to have a look at why it wont switch on, the lady Linda Mbalo booked my phone for repairs without asking for the proof of purchase, i then recieved sms stating that the phone has been assessed and quotation is R741.71 and if I reject it i would need to pay R330, if which i feel I should not be charged seeing that when I took this phone in it was not yet a year old and this is a MTN phone not another network provider.
I then went in the store again on the 01/06/2016 to give Innocentia Molema my contract papers of which she advised that I was not supposed to be charged as it is with MTN Direct, but yet I am still recieving sms that I must accept to pay R741.71 or R330 rejection. I have also attached an email from your repair centre who is telling me that I must still pay even when this is not my fault, but the fault of *********** staff of MTN Store in Westgate who does not ask the proper questions and does not advise that I needed a proof of purchase.
I need to know what is happening as this is now going on for 2 months which is unacceptable and ridiculous,.
I need this sorted and I need my phone.
Kind regards