BD
Bhavika D
1 reviews | Active since Jun 2013
21 Apr 2015, 12:19
RIDICULOUS Turnaround time for Migration Request
My contract is complete and have been on a month to month basis for a while now, and have decided to migrate to prepaid and keep my number. I called 808 yesterday and they advised that they cannot simply migrate me, and they need to send a request for the migration to a so called \retentions"team who are then supposed to contact me about this. <br> The turnaround time is THREE DAYS for this!!! I expected it to take around 24 hours for the migration to go through"
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MTN South Africa's replyOfficial
04 May 2015, 10:05Hello bee804,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the number *** has already been migrated to Prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the number *** has already been migrated to Prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply04 May 2015, 10:05
Official
Hello bee804,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the number *** has already been migrated to Prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the number *** has already been migrated to Prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***