1 reviews | Active since Aug 2013
Ridiculous turn around time!
Once again going through the same frustrating experience with MTN contracts department. Submitted an application for another contract on Tuesday the 12th of December and was told the whole process should take 2-48 hours. A week later i still don’t know what the status of my application is! I already have 2 running contracts with you but have to be subjected to such pathetic service. I need this resolved ASAP else I will be cancelling the application and WILL NOT renew my existing contracts when they are due for upgrade. Really disappointed as I have never fallen behind on my payments but when I expect quick service it is none existent!!!
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,