Ridiculous to say the LEAST
<p>I first lodged a repair claim for a CAT phone with MTN on the 7th March. Today almost 6 MONTHS later I AM STILL WAITING for my phone.</p> <p>When I try and contact them via phone I wait for 5 to 10 minutes while an automated voice keeps on telling me i will be answered shortly, when I send emails to ********** I get an automated reply saying someone with contact me within 24 business hours - the last automated reply was on the 7th August!!! RIDICULOUS</p> <p>It is now a joke with my friends and family, when anyone greets me they giggle and ask how the CAT phone is doing.</p>
Good day Chamaine Pelser,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Good day Chamaine Pelser,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********