Ridiculous time spent waiting for assistance

My contract phone was ****** out of my bag this morning and the first thing i tried doing was calling the MTN call centre on 808 / *** to have my phone block/traced and after going through all those voice prompts and horrible music my call was dropped. <br> <br> I then called back, went through the same procedure and after waiting a ridiculous half hour my call was disconnected once again. I then goggled store numbers for assistance then contacted the promenade brunch the one i purchase my phone from for about several times before someone actually answered just to be told that only the call centre can block my handset. :( I am beyond furious as every time i follow the above mentioned procedure my call was disconnected after long waiting periods. I am sure my phone has been sold by now, and all my data and airtime is used and still no help!!! <br> <br> What is the point of having a call centre / customer care when its not functional... I spent over 2 hours trying to get though and NOTHING!!! <br> <br> This is utterly disgusting, MTN service is PATHETIC!