Ridiculous service; Non existant Banking department

I am absolutely disguisted by how MTN does not do follow ups on customers. I ask for recordings, they say well they can not give you... I ask to be transfered to the banking department as the customer care escalated the issue on the 26th of May 2018, and till today I still have not received feedback. How do I pay for May in the month of May whereas my contract is paid in arrears! Who asked that you make my cycle from the 13th? I mean be like any other network and stick to giving minutes/data on the 1st of every month. In that way you will not have confusion and complications. I want an answer as soon as possible coz if this is not done, I will just go further in exposing the appalling service MTN is giving to people.

My contact number is + ********** 6843. I NOW DEMAND FEEDBACK IN THE NEXT 24HOURS.