RIDICULOUS SERVICE MTN and *********** STAFF

I signed up for a new data contract, my simcard and router arrived on Friday (11 February 2022). The courier person told me that the simcard will be Rica's in the next 48hrs upon submitting my documents that afternoon. Its the 16th February and the simcard is still not working, I have emailed, called and went to the MTN store but still no happiness. The call centre tells me that my simcard needs to be Rica's at the MTN store, at the MTN store they say they can't Rica my simcard as it is already activated and Rica'd. Contract department says I don't have data because I have not Rica'd my simcard and Technical says everything is working fine according to them.

I am approaching the 4th day of misery as I cancelled my other contract with the hope that I will be in the good hands at the MTN but I was wrong because there is just number linked to my name.... its all the numbers game for MTN and ***** the customer care and their livelihoods that relay on the good internet service provider, which can't be found at MTN

STAY AWAY FROM MTN and it's *********** staff