Ridiculous Service in Lockdown!!!

Dear MTN

Your Service is absolutely disgusting in these hard times!!! I have tried to call the 135 number to speak to a consultant to assist me with a over deduction on my account. Guess what, you guys have taken off that option, and all you can select is an automotive system!!! I have been struggling since the beginning of May to speak to someone!! I have sent an email to *** and went through the authentication details that were asked for. (this was on the 1st of May 2020) On the 4th of May 2020 I STILL DID NOT GET A RESPONSE FROM ANYONE!!!! THEN on the 6th of May 2020 I receive and automatic response saying that you guys are receiving "excessive email volumes" and got asked to respond to the mail with the word "I still need help!" So I sent my email off again waiting on someone to assist! On the 7th of May 2020 someone finally got back to me saying the following: "Good day Thank you for your email. We apologize for the delayed response and any inconvenience incurred. Due to a technical glitch, your bank account may have been debited twice. Where a second debit was processed, MTN will ensure that the excess debit order is refunded back to your bank account by close of business Thursday and will reflect in your account thereafter. Kindly be advised that the refunds have been submitted (Note: this might take a day or two to reflect on your bank account.) We trust that you find the above in order and we look forward to being of service to you. Kind Regards" Since then almost a WEEK has passed and MY MONEY IS STILL NOT BACK IN MY ACCOUNT!!!!! I then rep**** saying that its debited more than twice if you look at the amounts. So I have asked for someone to call me!! Then someone rep**** saying: Good day Thank you for your email. Please note that it shows on our records your subscription is R 799.00. We look forward to being of service to you in the future. Kind Regards It was obviously NOT THE SAME PERSON!!! This morning me reference was closed with no feedbac**** I rep**** again saying this is wrong and some needs to phone me!!! STILL NO CALL SINCE THIS WHOLE THING STARTED!!!!! This is absolutely ridiculous!!! I've been with you guys for a few years now and never had any problems!!! BUT THIS!!!! You guys are so quick to take money!!! But its difficult times for everyone at the moment and now that I am trying to get money back that I need for the rest of the month, I get these pathetic responses!!! I had to fill in a survey for service, and guess what, IT WAS NOT A GOOD REVIEW. My issue is till not solved!!! I am now turning to alternative solutions, because it does not seem that my emails are good enough anymore!!! PLEASE GET A MANAGER OR HIGHER TO CONTACT ME!!! Because it seems that the representatives at the moment does not seem to read correspondence correctly!