Ridiculous Service From MTN

<p>I have had the worst service from a network provider thats suppose to be the best in South Africa. Its time for change and mtn needs to change with time.</p> <p> </p> <p>3 weeks ago the iphone 7 plus was advertised on mtn's website. as a consumer I liked the specs and I pre-ordered it. A lady by the name of GLasson calls me and tells me the phone will get to me in 24 to 48 hours. good enough for me , they sent the phoen well done, atleast they did that right.</p> <p> </p> <p>I then receive the phone and upon my receipt of the phone I advise Glasson I ordered the iphone 7 plus and that she should collect the iphone 7 and ensure I receive the iphone 7 plus. She advises me it takes 72hrs for the request to be completed this was on Monday 24th Oct. so I wait and wait a week goes by and I email Glasson and tell her to tell me whats happening, I dont get a response from her, I decide to call the call centre and a guy answers I tell him my story he advises me that there is a collection on file and I need to wait 72hr. 2 weeks go by I'm still sitting with the wrong phone. So I decide call mtn and request to speak to the manager or teamleader/supervisor. I call them and I get thru to a thando who advises me I will get the manager for you she then transfers me back into there call que, I then get through to Thandeka and this chick advises me the same thing(she will get a manager) she puts me on hold for 25mins and comes back saying the is no manager and I should speak to the consultant who assisted me first...</p> <p> </p> <p>I have called this individual and emailed her and she hasnt responded to me, why would I want to speak to her again. wait she goes on to say " if you had called another call centre they wouldnt get you the manager"</p> <p> </p> <p>really this is what I pay to get this type of service. This is pathetic and im definately closing my account and moving my business elsewhere, it seems as you can do without my business CLEARLY.</p>