1 reviews | Active since Apr 2010
Ridiculous service from Call centre agents
Good day<br> <br> I logged a call with MTN on 25 February related to my airtime that mysteriously vanished under 4 days after my account was topped up. <br> <br> I have been a customer with MNTN for over 10 years and this is the first time that I have experienced this. I called the 808 number on the 29th and spoke to an agent and then a Team Lead and was informed that MTN was investigating and would get back to me.<br> <br> Today is the 14th March and I have not heard anything from MTN in this regard. I did call them last week and had no joy getting through to them. I managed to get through to them this morning and when I asked to speak to a Team Lead, very conveniently the person could not hear me. I called back and spoke to another agent and afet speaking to me he seemed to disappear and all I could hear was people laughing and talking like they were having a party. I called again and once again asked for a Team Lead and was kept holding on for 14 minutes and no one came on the line. Shocking. I just want a response from MTN about my airtime. Provide me with clear detail of my account.
Thank you for your post.
We apologise for the inconvenience experienced due to the unprofessional behaviour of our consultants. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us with a chance to deal with this undesirable behaviour.
We would also like to bring it to your attention that all our employees are well trained in dealing with the customers and to provide them with the most efficient service. The matter has been escalated to the Post-paid (808) management team for urgent attention and to contact you back with feedback.
Kindly be advised that the system shows that the data bundles were used up on internet connections and it depleted on the 2016-02-22. Further connections were billed from your airtime balance where most charges occurred on the 2016-02-23.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We apologise for the inconvenience experienced due to the unprofessional behaviour of our consultants. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us with a chance to deal with this undesirable behaviour.
We would also like to bring it to your attention that all our employees are well trained in dealing with the customers and to provide them with the most efficient service. The matter has been escalated to the Post-paid (808) management team for urgent attention and to contact you back with feedback.
Kindly be advised that the system shows that the data bundles were used up on internet connections and it depleted on the 2016-02-22. Further connections were billed from your airtime balance where most charges occurred on the 2016-02-23.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***