Ridiculous Service
<p>i have got no idea who runs the MTN in Beacon bay Retail park, or who is the store manager, but honestly i have never in my life seen such terrible service as what that places offers, no one answers phones, between my fiance and i, we have tried more than 30 times. they make promises they cannot keep "no we will sms you the status of your application" or "dont worry i will phone you", i mean good God, do what you say you are going to do, i cant even get hold of these damn people to even cancell my application, i would much rather go to Vodacom, cellC or even telkom as apposed to that place.</p> <p> </p> <p>this service is disgusting and i refuse to waste any more of my time or money or fuel on that place.</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***