RIDICULOUS SERVICE
<p>I have been trying to get hold of SOMEONE at MTN Insurance to lodge a claim but to no avail. Every month they deduct money from my account FAITHFULLY but when i need assistance nobody is available. I have been struggling the entire morning i have even faxed a claim form and done a claim online. I need someone to contact URGENTLY because this type of customer service is not acceptable at all.</p>
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the store management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the store management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Ayanda,
Nobody has contacted me thus far and it is already the 8th of June. I went into the store as instructed on FB and my phone has been sent to HVRC when i call HVRC to find out what the status is i get told they dont know where my phone is. So the store says the sent it to HVRC BUT HVRC says they cant pick it up i am highky frustrated with mtn at this point and i need answers
Ayanda,
Nobody has contacted me thus far and it is already the 8th of June. I went into the store as instructed on FB and my phone has been sent to HVRC when i call HVRC to find out what the status is i get told they dont know where my phone is. So the store says the sent it to HVRC BUT HVRC says they cant pick it up i am highky frustrated with mtn at this point and i need answers
Ayanda,
Nobody has contacted me thus far and it is already the 8th of June. I went into the store as instructed on FB and my phone has been sent to HVRC when i call HVRC to find out what the status is i get told they dont know where my phone is. So the store says the sent it to HVRC BUT HVRC says they cant pick it up i am highky frustrated with mtn at this point and i need answers
Ayanda,
Nobody has contacted me thus far and it is already the 8th of June. I went into the store as instructed on FB and my phone has been sent to HVRC when i call HVRC to find out what the status is i get told they dont know where my phone is. So the store says the sent it to HVRC BUT HVRC says they cant pick it up i am highky frustrated with mtn at this point and i need answers