NZ
Nonhlanhla Z
1 reviews | Active since Oct 2016
16 Aug 2019, 18:48
Ridiculous Service
My contract data sim was ****** and when i call MTN to get a sim swap, i am told they can't do it over the phone because its on contract, i need to visit a MTN store and pay R150 for a sim swap. I pay my contract on time every month and now i am being charged ridiculous amounts for a mere sim swap. This is unacceptable, why must a pay this much money for a service im already paying for????????????
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MTN South Africa's replyOfficial
21 Aug 2019, 15:46Good day Nonhlanhla
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation we will seek to provide a reasonable solution to show our appreciation for your as our client. We look forward to improving our service to you.
Warm regards,Mazwi Zuma
Complaints Management
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation we will seek to provide a reasonable solution to show our appreciation for your as our client. We look forward to improving our service to you.
Warm regards,Mazwi Zuma
Complaints Management
MTN South Africa's reply21 Aug 2019, 15:46
Official
Good day Nonhlanhla
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation we will seek to provide a reasonable solution to show our appreciation for your as our client. We look forward to improving our service to you.
Warm regards,Mazwi Zuma
Complaints Management
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation we will seek to provide a reasonable solution to show our appreciation for your as our client. We look forward to improving our service to you.
Warm regards,Mazwi Zuma
Complaints Management