Ridiculous service

To say that the service is aplaing is an understatement. I pre-ordered a samsung S9 with you, last week friday (09 March 2018) i get a call from one of your agents to do my upgrade. I have a corporate contract with you fo rthe last 4 years so i ask the guy will my discount apply to which he responds "yes mam". I call on Monday (12 March 2018) just to confirm that all is in order but the mayhem that awaited me is something out of this world! i must say you guys get confusion 100% right! Anyway i get routed from one department to the next and not 1 person is able to help me, one consultant even said " i dont know that department mam". two email have been sent to the consultant that did my upgrade im STILL waiting for a call. I also wanted to confirm that I will get the gear plus the voucher as i pre-ordered as part of the deal on your website (please note that if i do not receive this, I will be approaching the consumer services board, as this is FALSE ADVERTISING), STILL waiting to find out if its a yes or a no. DSV, in the meantime have my device, which is great but MTN have not serviced their customer properly. I logged a complaint on your website on Monday (12 March 2018) and im STILL waiting for feedback on that. My reference is: ********** 63. I have been a customer for more than 4 years and your service or rather lack thereof has put me in a position where i would glady go through the drama of changing my number and service provider! This is pathetic to say the least!