MK
Mondo K
1 reviews | Active since Oct 2011
22 Jun 2015, 16:20
Ridiculous SERVICE
This is annoying!! We know there is a strike and all that but its annoying as hell to be passed on around when a person has been trying to make contact .... If I get billed one more time or a phone i asked to stop being billed on i am simply going to go off on you people!! Can someone get in touch with me regarding my contract????? In the meantime please reverse bill!!! I know your Retentions and Billing team is still on strike but this is unacceptable!!
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Replies (1)
MTN South Africa's replyOfficial
29 Jun 2015, 14:58Hello ****erry,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation, the matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation, the matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply29 Jun 2015, 14:58
Official
Hello ****erry,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation, the matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation, the matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***