Ridiculous Service

Never have I had bad service as I recently received from MTN. I have upgraded my MTN contract on the 16th of January, since then i have been ignored by MTN, i received my order no. on the day i placed my order after speaking to a lady over phone to upgrade my contract.

I have sent through numerous enquiries and phoned MTN numerous times as well to find out what happened to my order :

Enquiry No : #*** Enquiry No : #*** Enquiry No : #*** Enquiry No : #***

I have still not been contacted by MTN regarding my upgrade and when I will receive my device.

After my call this morning asking the consultant what is happening she advised that the phone I ordered is not available any longer, I asked the consultant why has no one from MTN inform me in 3 weeks about this so that I can order a different device, the consultant had the audacity to throw the phone down in my ear after my question.

I have been with MTN over 10 years now and I have been a very loyal customer, after this useless service for something like an upgrade, I am for sure cancelling my contract with MTN.

Thank you.

Kind Regards Rachelle Ehlers