MZ
Marais Z
1 reviews | Active since May 2015
11 May 2015, 11:50
RIDICULOUS SERVICE
I am so disgusted with MTN and their poor pathetic service.<br> <br> I have been waiting a whole week for Sandra at the new MTN in Wonderpark near Checkers to unsuspend my ****** contract so I CAN ACTUALLY USE MY ****** PHONE. which I purchased it for, duh.<br> <br> This is unacceptable. I have an iPhone 6 brand new which i can do nothing with.<br> <br> This is ****ing ridiculous how the hell are you a service provider providing communication if your phone has been suspended for nearly a month!!!<br> <br>
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Replies (1)
MTN South Africa's replyOfficial
13 May 2015, 12:18Hello TarienB,
We are truly sorry for the breakdown in service and for the inconvenience caused. It was never our intention to have dissatisfied you in any way.
We see that your credit limit amount on the account was less than your contract subscription. We've sent through a request for the credit limit to be increased to allow the line to stay open.
Please reboot your iPhone 6 and you should then be able to make & receive calls.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service and for the inconvenience caused. It was never our intention to have dissatisfied you in any way.
We see that your credit limit amount on the account was less than your contract subscription. We've sent through a request for the credit limit to be increased to allow the line to stay open.
Please reboot your iPhone 6 and you should then be able to make & receive calls.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply13 May 2015, 12:18
Official
Hello TarienB,
We are truly sorry for the breakdown in service and for the inconvenience caused. It was never our intention to have dissatisfied you in any way.
We see that your credit limit amount on the account was less than your contract subscription. We've sent through a request for the credit limit to be increased to allow the line to stay open.
Please reboot your iPhone 6 and you should then be able to make & receive calls.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service and for the inconvenience caused. It was never our intention to have dissatisfied you in any way.
We see that your credit limit amount on the account was less than your contract subscription. We've sent through a request for the credit limit to be increased to allow the line to stay open.
Please reboot your iPhone 6 and you should then be able to make & receive calls.
Regards
Tim
MTN Complaints Management Team: REQ:***