Ridiculous Service
<p>So MTN insurance decided to outsource their contact centre and all together the process of claiming has changed but was never communicated to me as a paying customer. I have claimed for a ****** for which I had insured with MTN Insurance together with the sim card, a call centre agent calls to tell me that my claim has been approved but I need to buy my own sim card, send an invoice and they will refund me... like ***? as i have mentioned the process has been changed but was never communicated to me. How on earth should I buy my own sim card whereas i insured both the phone and sim card? why did i pay the excess amount in the first place? this is BS and i am not having this</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***3
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***3