Ridiculous Service!!

This is absolutely ridiculous! Within one month my number has been hacked twice. First time they couldn’t help me over the phone after reporting it within an hour of the incident, the first lady that helped was very impatient and asked me to call back because the system was offline. I wasn’t helped as the sim swap was not reversible any longer and had to go to the store. The swap was done fine at the shop. Today again I get a message to say I’ve been credited Xtime which I DO NOT USE and my network goes off, I go to the shop I explain to lady what happened and she didn’t seem care about my frustration and says she doesn’t know. She tries to do the reversal and says it’s not allowing I must buy a new sim and do the swap, said it takes 24hrs and must put the sim back on around the same time we did it. I’ve with this network for over 20 years and the service I’ve received with my number hacked has made me very angry. Dealing with the same issue within a month is very poor service on your side. I’m extremely furious with this.