1 reviews | Active since Nov 2011
Ridiculous requirements and bad service
I used be an loud and proud supporter of MTN, then support services degraded over the years and the final straw was when MTN in their infinite wisdom to put LTE on the same spectrum as their voice, so now your service, voice and data is utterly substandard. <br> <br> Now to the heart of the problem, my wife's phone was ****** in December and we have been trying since to get the number back. Firstly, you have this absolutely ridiculous set of questions that absolutely no one in their right mind would know, 3 most called numbers, how long have you been with mtn, when was the last recharge and how much was it, what day did you last use your number etc. Someone previously posted about the point of a Rica, I reiterate that, JUST WHAT IS THE ****** POINT OF A ****** RICA THEN?!! <br> <br> So we dont have all the answers to MTN's satisfaction to do the sim swop over the phone and we go to an MTN store, the people there were very helpful and submit the Sim Swop and then MTN somehow STILL stuffs it up because \there is an error on the system"! TWICE!!!<br> <br> Seriously MTN"
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Due to the number of sim swap ***** identified, it is our duty to try our level best to protect our customers and us as a service provider and the only way we can be able to do that, is to make sure we ask security questions and we do have to be strict about it as we cannot leave room for mistake.
There is an alternative to help you should you not remember all security checks as you mentioned, you may go to the police station and make an affidavit and attach the copy of your ID, the reason for this is for us to have a document of declaration from yourself so that should someone else call and claim the no. we have our files to refer back too.
We apologies for the inconvenience this has caused but please understand it is meant to protect you as our customer against any kind of misconduct and ***** that has escalated into an unbelievable scale.
We sincerely hope that you will have no further cause for any complaint in relation to our service.
Regards
Veronica
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Due to the number of sim swap ***** identified, it is our duty to try our level best to protect our customers and us as a service provider and the only way we can be able to do that, is to make sure we ask security questions and we do have to be strict about it as we cannot leave room for mistake.
There is an alternative to help you should you not remember all security checks as you mentioned, you may go to the police station and make an affidavit and attach the copy of your ID, the reason for this is for us to have a document of declaration from yourself so that should someone else call and claim the no. we have our files to refer back too.
We apologies for the inconvenience this has caused but please understand it is meant to protect you as our customer against any kind of misconduct and ***** that has escalated into an unbelievable scale.
We sincerely hope that you will have no further cause for any complaint in relation to our service.
Regards
Veronica
REQ:***