Ridiculous Repair Conditions

My phone died out-of-nowhere in warranty. I took it to MTN in Cavendish and after waiting over an hour. There simply arent enough people servicing customers. Its midday on a week day and every single customer is waiting for over 40 minutes. Resulting in absolutely everyone being in a terrible mood.

It was booked to go for repair but ofcourse it's not just the phone. I also have to submit a charger to go with when my phone goes in for repair. What for? How am I supposed to know that I have to bring a charger if I want my phone repaired? HOW THE **** DOES AN ORGANISATION THAT REPAIRS CELLULARS NOT HAVE A MICROUSB CHARGER.

I should be feeling good- my phone is being repaired but instead I'm just furious at how I've just wasted my whole afternoon fixing this and how ridiculous the system is.

So now I am getting back into my car to go back to MTN and give them a charger. Doubling my trip and paying parking again. Great. Thanks MTN.