Ridiculous/non existent "customer service"

<p>Returned a defective unit to store on the 15th October 2016 with a swollen battery, (to the point where the screen had been seperated from the device) was assured that device would be replaced by "Grant Van Niekerk". Also assured that he would follow up with me within the week. 2 weeks went by with no contact and no answer on their contact number ********** 479 which you are welcome to test. I then returned to the store to follow up, after waiting nearly half hour on him to finally arrive only to be advised that replacement had been approved however he had not placed an order for stock which still is very hard to understand. He offered some sort of apology and then also advised that it could be taken or not but that it wouldnt change anything as he still did not place the order. Order was then placed on Monday the 31st October 2016, I was advised stock would take 3-5 days and also a promise of a follow up (which was once again not honoured). Today the 8th November I managed to get hold of the store only to be advised it has just been handed over to a 3rd person, where once again I was told today that an order was placed and they are once again awaiting feedback as they are not sure whether there is actually still stock of the device. I asked whether I could change my contract rather and take a better phone and pay the new contract price also as what would happen should I have issues again. I was advised this is not possible and that should they have no stock they would offer me an alternate device that they deem to be of the same value. WHERE IS THE SERVICE MTN? Staff have extremely poor attitudes, no sense of urgency to get the issue resolved. I am not after any gain from this, I would simply like what I am paying for. mind you you are still billing me for this month even though I have not seen device in nearly a month. If you could find some time in your day kindly contact me. </p>