MN
Mayda N

1 reviews | Active since Jul 2018

08 Jul 2018, 05:50

Ridiculous interest rate

I had a contract with MTN and went to check when I will be ending the 24Months contract. One of the consultant told me that I was only left with a month. I stopped paying as I was doing manual deposits. 6Months later without any point of contact I get an email that my account was handed over to lawyers (Shapiro Sheik) and that I was left with 6Months payment in order to finish the contract and that the time I was told I am done with monthly installment was when my contract was due for upgrade. I owed MTN R1800 as my installment was 299 per month and also added amount of the lawyers which amounted to R4200 I only agreed I will pay 200 a month which I did but the problem I have is that now I have to pay interests which are very much ridiculous. I am currently not working and specified that I won't be able to be consistent with payment as I am.not getting any source of income. Yesterday I was told that if I default they charge interests of about R250something.. interests that are very much higher than banks. How am I going to finish this debt with such aa ridiculous interest rate. That is very insane Please assist.

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Replies (1)
MTN South Africa
MTN South Africa's reply10 Jul 2018, 23:52
Official

Thank you for your post.

We apologize for the inconvenience that you have experienced with our deliveries. We completely understand the frustration it has caused.

Kindly send through all the correspondence to the below mail for a complete breakdown on how the closure may happen promptly.

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Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.

Thank you,

Warm regards,

Kevin.