TJ
Thinus J
1 reviews | Active since Jun 2015
24 Jun 2015, 14:27
Ridiculous Increase
Me and my wife have had an unrealistic increase in our accounts billing over the past 2 months. Nothing changed in the way we use our talk time and data but we have been charged for about 1.5 times our original usage. We have been trying to contact MTN for our itemised billing information to no success.<br> <br> I would like MTN to address this issue as I understand there are lots of costumers experiencing the same problem.
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Replies (1)
MTN South Africa's replyOfficial
29 Jun 2015, 16:36Hello ThJoubert,
We are sorry for the delayed response and for any inconvenience caused.
Kindly note that our rates have changed. The change came into effect from the 1st of April. This was advertised on our blog and a general SMS was sent out to our subscribers. Please click on the links below to view the rate changes and additional services:
http://www.mtnblog.co.za/2015-rate-changes/
https://shop.mtn.co.za/crs/siteInformation/staticPage.jsp?breadcrumb=Contracts&siteInformation=contracts
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for the delayed response and for any inconvenience caused.
Kindly note that our rates have changed. The change came into effect from the 1st of April. This was advertised on our blog and a general SMS was sent out to our subscribers. Please click on the links below to view the rate changes and additional services:
http://www.mtnblog.co.za/2015-rate-changes/
https://shop.mtn.co.za/crs/siteInformation/staticPage.jsp?breadcrumb=Contracts&siteInformation=contracts
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply29 Jun 2015, 16:36
Official
Hello ThJoubert,
We are sorry for the delayed response and for any inconvenience caused.
Kindly note that our rates have changed. The change came into effect from the 1st of April. This was advertised on our blog and a general SMS was sent out to our subscribers. Please click on the links below to view the rate changes and additional services:
http://www.mtnblog.co.za/2015-rate-changes/
https://shop.mtn.co.za/crs/siteInformation/staticPage.jsp?breadcrumb=Contracts&siteInformation=contracts
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for the delayed response and for any inconvenience caused.
Kindly note that our rates have changed. The change came into effect from the 1st of April. This was advertised on our blog and a general SMS was sent out to our subscribers. Please click on the links below to view the rate changes and additional services:
http://www.mtnblog.co.za/2015-rate-changes/
https://shop.mtn.co.za/crs/siteInformation/staticPage.jsp?breadcrumb=Contracts&siteInformation=contracts
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,