1 reviews | Active since Jul 2015
RIDICULOUS *********** STAFF AND SERVICE
I've been struggling for 2 months to sort out a data | billing issue. I've personally been to 3 call centres incl Head Office, spoken to 5+ staff members incl a 'supervisor' I eventually got referred to who ignores instead of helps me! I've sent 20+ emails with requests | queries | evidence and wasted 8+ hrs of my time which I might sue MTN for @R850ph. I eventually gave up explaining so asked for 'updated' MTN OFFICIAL invoices so that I can take it to my lawyer for review and they cant even do that it seems.They kept sending me different amounts IN email body and NONE adding up to each others or even the official MTN original invoice I queried!!!! LOL. I am not going into the entire problem and evidence presented here AGAIN as I am sick of regurgitating it with NO SUCCESS OF ANY SORT. I NEED TO SPEAK TO A MANAGER OR SOMEBODY WITH A BRAIN SO THAT I CAN EXPLAIN WHAT MY ISSUE IS. I have already moved my data to Afrihost and will move all to another provider if this is not sorted out (I have been a loyal client for 20+ years). I've lodged formal complaints against [Email Removed] [Email Removed] customercare@mtn and neo.moja@mtn,co and nobody cares. I am still where I was
Thank you for your post,
We apologise for the delayed response, please note that we have sent the request to the billing team to validate the charges. Also note that the reason for the spike in your billing is due to out of bundle rates increasing, the new charge is R0.99 per Mb.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response, please note that we have sent the request to the billing team to validate the charges. Also note that the reason for the spike in your billing is due to out of bundle rates increasing, the new charge is R0.99 per Mb.
Thank you
Wenzile Masina
REQ:***
