Ridiculous high Packet Swiched Data charges

<p>This month I received a ridiculous high MTN bill. When I had a closer look at the bill, I realised I was charged R408.26 for "Packed Switched Data Calls". I understand this is when you use out of bundle data. </p> <p>I buy a few MTN data bundles every month and buy a new one as soon as I am alerted that the previous one has run out or expired as I know out of bundle charges are expensive.</p> <p>In the past month I received an alert that my data bundle has run out and the alert prompted me as to whether I would like to buy another bundle. This was a pop up alert. I answered yes and confirmed that I do want to buy another bundle and went ahead with the purchase. </p> <p>A few days later I received another alert to say that I am charged out of bundle rates, even though I "bought" another bundle. I assume there must have been a technical glitch on MTN's side and that my bundle purchase did not register on your system. Certainly if I am asked whether I want to buy another bundle and confirm it, I can not be charged out of bundle rates for days!</p> <p>If MTN's system is not working properly, I can not not be charged rdiculous amounts for out of bundle data if I was under the impression I was using data within a bundle at the time. This is unfair and misleading.</p> <p>When I googled "packed switched data" I realised many MTN customers have had similar experiences and are extremely unhappy with the way MTN is exploiting its customers.</p> <p>I need an urgent follow up and explantation from MTN as well as the removal of this ridiculous charge from my bill.</p> <p>I am not prepared to pay this R408.26. </p>